{"id":1393,"date":"2020-10-09T20:00:01","date_gmt":"2020-10-09T12:00:01","guid":{"rendered":"http:\/\/www.bph.gov.my\/portal\/?page_id=1393"},"modified":"2026-02-23T22:01:15","modified_gmt":"2026-02-23T14:01:15","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/www.bph.gov.my\/portal\/en\/piagam-pelanggan\/","title":{"rendered":"Charter"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1393\" class=\"elementor elementor-1393\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f3c927 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f3c927\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-917a38d\" data-id=\"917a38d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b2c314 elementor-widget elementor-widget-heading\" data-id=\"2b2c314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Charter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b1272f4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b1272f4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-69a71632\" data-id=\"69a71632\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4b970d elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f4b970d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/portal\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Main Page<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-double-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Corporate Information<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/portal\/en\/piagam-pelanggan\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-double-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Charter<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d695eb elementor-widget elementor-widget-heading\" data-id=\"4d695eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Main Services under Charter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0e12c elementor-widget elementor-widget-text-editor\" data-id=\"2e0e12c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table style=\"font-size: 14px;\"><thead style=\"background-color: gold; font-weight: 600; text-align: center;\"><tr><td>Main Services<\/td><td>Charter<\/td><\/tr><\/thead><tbody style=\"text-align: justify;\"><tr><td width=\"43.9600%\">1. Management of purchases and payments, acceptance of revenue collections and preparation of reports required.<\/td><td width=\"56.0200%\">Make payment within <br \/>14 days after the completed document is <br \/>received and prepare a report accordingly <br \/>within certain period. (Charter)<\/td><\/tr><tr><td width=\"43.9600%\">2.\u00a0Tempahan Rumah Peranginan Persekutuan Eksekutif dan Rumah Transit<\/td><td width=\"56.0200%\">Application result of Executive Federation Resort \/ Transit House within 24 hour through Integrated Property Management Division System (SBBPH). (Charter)<\/td><\/tr><tr><td width=\"43.9600%\">3.\u00a0Kerja pembaikan kuarters kosong<\/td><td width=\"56.0200%\">Non-Structural damage repair works<br \/>completed within five (5) weeks from<br \/>Letter of Acceptance is issued. (Charter)<\/td><\/tr><tr><td width=\"43.9600%\">4.\u00a0Kerja pembaikan kuarters berpenghuni<\/td><td width=\"56.0200%\">Complaints are extended to the respective Facility Management (FM) within 3 days<\/td><\/tr><tr><td width=\"43.9600%\">5.\u00a0Permohonan Penyewaan Premis Demis di Bangunan Gunasama Persekutuan, Kuarters Kerajaan dan Rumah Peranginan Persekutuan di bawah seliaan BPH<\/td><td width=\"56.0200%\">Mengeluarkan surat keputusan dalam tempoh tujuh (7) hari setelah Jawatankuasa Premis Demis (JPD) bersidang<\/td><\/tr><tr><td width=\"43.9600%\">6.\u00a0Pengurusan Aduan<\/td><td width=\"56.0200%\">An initial response to the complaint will be made to the complainant within seven (7) working days. (Charter)<br \/>dibuat dalam tempoh tujuh (7) hari bekerja<\/td><\/tr><tr><td width=\"43.9600%\">7.\u00a0Permohonan Kelulusan Penyewaan Ruang Pejabat di Premis Bukan Milik Kerajaan Persekutuan<\/td><td width=\"56.0200%\">Issuing a decision letter within three (3) days after the Office Space Committee meeting. (Charter)<\/td><\/tr><tr><td width=\"43.9600%\">8.\u00a0Permohonan Kelulusan Pengisian Ruang Pejabat Di Bangunan Guna Sama Kerajaan Persekutuan<\/td><td width=\"56.0200%\">Issuing a decision letter within three (3) days after the Office Space Committee meeting. (Charter)<\/td><\/tr><\/tbody><\/table><p><strong><b>\u00a0<\/b><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5744af elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a5744af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/portal\/wp-content\/uploads\/2026\/02\/DATA-PIAGAM-PELANGGAN-TAHUN-2025.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Laporan Pencapaian Piagam Pelanggan Bagi Tahun 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.bph.gov.my\/portal\/wp-content\/uploads\/2025\/05\/DATA-PIAGGAM-PELANGGAN-TAHUN-2024.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Laporan Pencapaian Piagam Pelanggan Bagi Tahun 2024<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.bph.gov.my\/portal\/wp-content\/uploads\/2025\/05\/DATA-PIAGGAM-PELANGGAN-TAHUN-2023.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Laporan Pencapaian Piagam Pelanggan Bagi Tahun 2023<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.bph.gov.my\/portal\/wp-content\/uploads\/2023\/02\/DATA-PIAGGAM-PELANGGAN-TAHUN-2022.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer Charter Achievement Report for the Year 2022<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/portal\/wp-content\/uploads\/2022\/01\/Laporan-Pencapaian-Piagam-Pelanggan-BPH-2021.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer Charter Achievement Report for the Year 2021<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/portal\/wp-content\/uploads\/2021\/04\/PENCAPAIAN-PIAGAM-PELANGGAN-BPH-2020-1.pdf\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer Charter Achievement Report for the Year 2020<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d5ac6c9\" data-id=\"3d5ac6c9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3962cb2 elementor-widget elementor-widget-heading\" data-id=\"3962cb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">User Access<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1727dc4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1727dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd3f6f6 ha-has-bg-overlay elementor-widget elementor-widget-global elementor-global-11637 elementor-widget-accordion\" data-id=\"cd3f6f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2151\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2151\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">General Public<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2151\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2151\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3357\" class=\"elementor elementor-3357\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dfdee42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dfdee42\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-314e024a\" data-id=\"314e024a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1658b8 pp-icon-list-traditional elementor-list-item-link-inline pp-icon-left elementor-widget elementor-widget-pp-icon-list\" data-id=\"d1658b8\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"elementor-control-default-c8586\" data-widget_type=\"pp-icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-list-container\">\n\t\t\t<ul class=\"pp-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-252982a\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bph.spab.gov.my\/eApps\/system\/index.do\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-headset\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tSistem Pengurusan Aduan Awam\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-8849526\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/portal\/en\/iklan-dan-keputusan-tender\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-connectdevelop\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tAdvertisements &amp; Tender\/Quotation Decisions\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-4008921\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/portal\/en\/iklan-keputusan-ruang-komersil\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-form\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tIklan &amp; Keputusan Premis Demis\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-45a73d5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.bph.gov.my\/portal\/en\/muat-turun-borang-orang-awam\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-archive\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tDownload Forms\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2152\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2152\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Government Officers<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2152\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2152\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3398\" class=\"elementor elementor-3398\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33f21150 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33f21150\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76b404e5\" data-id=\"76b404e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb4f372 pp-icon-list-traditional elementor-list-item-link-inline pp-icon-left elementor-widget elementor-widget-pp-icon-list\" data-id=\"fb4f372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-list-container\">\n\t\t\t<ul class=\"pp-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-252982a\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/promis.bph.gov.my\/login\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-sitemap1\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tSistem Pengurusan Maklumat Hartanah (ProMIS)\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-d163f07\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.bph.gov.my\/portal\/en\/muat-turun-borang-penjawat-awam\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-files\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tMuat Turun Dokumen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-eabf825\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.bph.gov.my\/portal\/en\/majlis-bersama-jabatan-mbj\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-files\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tMesyuarat Bersama Jabatan\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2153\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2153\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">BPH Staffs<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2153\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2153\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3414\" class=\"elementor elementor-3414\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40e6e422 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40e6e422\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-627e68b6\" data-id=\"627e68b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c845024 pp-icon-list-traditional elementor-list-item-link-inline pp-icon-left elementor-widget elementor-widget-pp-icon-list\" data-id=\"c845024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-list-container\">\n\t\t\t<ul class=\"pp-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-8849526\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/sppajpm5.treasury.gov.my\/\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-building\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tAsset Management System\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-4008921\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hrmis2.eghrmis.gov.my\/\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-laptop\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tHRMIS\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-4cd89ff\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/mail.mygovuc.gov.my\/\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-mail-open\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tMyGovUC2.0\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-047c117\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.bph.gov.my\/portal\/en\/muat-turun-borang\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-archive\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tDownload Forms\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2154\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2154\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quarters Complaint<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2154\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2154\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11424\" class=\"elementor elementor-11424\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40e6e422 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40e6e422\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-627e68b6\" data-id=\"627e68b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c845024 pp-icon-list-traditional elementor-list-item-link-inline pp-icon-left elementor-widget elementor-widget-pp-icon-list\" data-id=\"c845024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-list-container\">\n\t\t\t<ul class=\"pp-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-d163f07\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/saku.jkrwpp.gov.my\/mykuarters\/\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-house-user\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tQuarters Complaint System (Landed)\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-8849526\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/foamms.ppj.gov.my\/\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-building\"><\/i><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tOperation Management, Asset and Maintenance Facility System (Apartment)\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Piagam Pelanggan Utama Info Korporat Piagam Pelanggan Perkhidmatan Utama Piagam Pelanggan Perkhidmatan Utama Piagam Pelanggan 1.\u00a0Pengurusan pembelian dan pembayaran, penerimaan kutipan hasil dan penyediaan laporan yang dikehendaki Menyempurnakan bayaran dalam tempoh 14 hari dari tarikh dokumen lengkap di terima dan menyediakan laporan mengikut tempoh yang ditetapkan 2.\u00a0Tempahan Rumah Peranginan Persekutuan Eksekutif dan Rumah Transit Keputusan [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1393","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Piagam Pelanggan - Bahagian Pengurusan Hartanah<\/title>\r\n<meta name=\"description\" content=\"Bahagian Pengurusan Hartanah ditubuhkan dalam tahun 1957 yang mana pada ketika itu dikenali sebagai Pejabat Perumahan Kerajaan (Government Accomodation Office).\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.bph.gov.my\/portal\/en\/piagam-pelanggan\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" 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